FAQ
What is your lead time?
All Frangere pieces are made to order. For current production lead times, please click here.
Do you ship internationally?
Yes, we regularly ship our pieces worldwide. All Frangere pieces are carefully handcrafted and dispatched from our Auckland, New Zealand studio, with DHL as our preferred courier.
International orders may be subject to import duties, taxes and customs fees upon arrival in the destination country. For further information, please refer to our Shipping & Returns page.
What is your returns policy?
As our pieces are made to order, we are unable to accept returns or exchanges for change of mind. We encourage you to review all specifications carefully before placing your order.
How should I care for my piece?
Each piece is supplied with care instructions appropriate to its materials and finish. As a general guide, we recommend regular dusting with a soft, dry cloth and avoiding abrasive or chemical cleaning products, which may damage delicate metal finishes.
For further information, please refer to our Product Care guide.
Do you offer trade pricing?
We offer trade and volume discounts on all of our products to qualified buyers in the design and architecture industry. To register, please email hello@frangere.studio.