FAQ

All Frangere products are made to order, and the current lead time is 4-6 weeks.

If you need your piece by a certain date, we will do our best to accommodate your request. We accept rush orders for a fee, which will allow your order to be ready 2-3 weeks from the purchase date. To arrange this, please email hello@frangere.studio before placing your order.

The specified lead time can be subject to change due to current stock levels and the availability of materials from suppliers at the time of purchase. If this is the case, we will notify you as soon as possible.

Your order will be dispatched by our courier services using the fastest delivery method available, and you will be notified via email with a tracking number once your order has been dispatched.

You will be required to sign for all deliveries made by registered mail and couriers. Inspection of all products is required on delivery. Notification of any damages or shortages in performance is required within 48 hours.

Frangere Studio is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Frangere Studio is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Frangere Studio is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.

If you have any queries regarding your shipment please contact hello@frangere.studio.

Returns

International Delivery

Your order will be dispatched by our courier services using the fastest delivery method available, and you will be notified via email with a tracking number once your order has been dispatched.

You will be required to sign for all deliveries made by registered mail and couriers. Inspection of all products is required on delivery. Notification of any damages or shortages in performance is required within 48 hours.

Frangere Studio is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Frangere Studio is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Frangere Studio is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.

If you have any queries regarding your shipment please contact hello@frangere.studio.

Returns

International Delivery

Your order will be dispatched by our courier services using the fastest delivery method available, and you will be notified via email with a tracking number once your order has been dispatched.

You will be required to sign for all deliveries made by registered mail and couriers. Inspection of all products is required on delivery. Notification of any damages or shortages in performance is required within 48 hours.

Frangere Studio is not responsible for delays caused by adverse weather conditions or the customs clearance process.

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Frangere Studio is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.

For purchases outside of New Zealand, Frangere Studio is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.

If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.

If you have any queries regarding your shipment please contact hello@frangere.studio.

Returns

International Delivery