FAQ
What are your lead times?
All Frangere products are made to order, and the current lead time is 4-6 weeks.
If you need your piece by a certain date, we will do our best to accommodate your request. We accept rush orders for a fee, which will allow your order to be ready 2-3 weeks from the purchase date. To arrange this, please email hello@frangere.studio before placing your order.
The specified lead time can be subject to change due to current stock levels and the availability of materials from suppliers at the time of purchase. If this is the case, we will notify you as soon as possible.
Do you offer trade pricing?
We offer trade and volume discounts on all of our products to qualified buyers in the design and architecture industry. To register, please enter relevant information through our website here or email hello@frangere.studio.
Do you ship internationally?
All Frangere products are dispatched from our Auckland workshop in New Zealand. We regularly ship our items worldwide, and wire with components compatible for your country.
What voltage are your lights?
We wire our lights according to the destination location requirements. You will either need a 120V or 240V fixture. For a full list of voltages by country, visit www.worldstandards.eu/electricity/plug-voltage-by-country.
What is your product warranty?
Frangere Studio provides the following warranty terms and conditions for all Frangere products.
All warranty questions or claims must be accompanied by proof of purchase and extends only to the original purchaser. Images and proof of manufacturing faults and defects may be requested. The warranty is only valid if a valid claim is made within the Warranty Period in accordance with the following guidelines. Please read the guidelines carefully before filing a claim.
To make a claim contact hello@frangere.studio
ALL PRODUCTS
Frangere guarantees that all products sold are free from manufacturing faults and defects for the product-specific periods outlined below, from the original delivery date.
The warranty guarantee does not cover:
- Any breakage caused by negligent and/or improper use of the goods.
- Changes caused by normal wear and tear
- Any damage caused by lack of and/or erroneous maintenance. Please see the detailed care instructions supplied to you with your product and outlined on snellingstudio.com/product-care
- Any damage due to an accident or force
- Degradation of finish caused by environmental factors.
LIGHTING - 3 YEARS
A warranty of 3 years covers all Frangere lighting products. Our warranty covers the workmanship and finish of materials 3 years from the date of purchase when subject to normal use and care in an appropriate location. No warranty in any case is valid if joint separation or material surface degradation is a result of the product in an environment subject to direct sunlight, moisture or fluctuating temperatures.
SHIPPING TERMS
Frangere will cover all costs involved in the repair excluding any transport or freight costs associated with the approved claim. Products both for under-warranty and post-warranty repairs are the sole responsibility of the customer. The customer also assumes total liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.
ADDITIONAL TERMS
For product care and maintenance instructions please see your technical care card supplied with your purchase.
If there are any faults with your purchase on receipt of the goods, please make contact within 48 hours of receiving the order. If contact is made outside of the 48 hour window, you are at risk of voiding your warranty.
For any additional queries - please email hello@frangere.studio.
Do you accept returns?
Because of the hand-made nature of our pieces, we are unable to accept returns. Please choose carefully as we do not provide refunds if you simply change your mind or make a wrong decision.
Can you offer customisations?
We welcome light customisation of our existing pieces as well as full custom work. Email hello@frangere.studio to let us know what you have in mind.